Help and FAQ

No. Enter your email and we send you a 6-digit code, or continue with Google. Your first sign-in creates your account.

Any common audio or video format, including MP3, WAV, M4A, FLAC, AAC, OGG, MP4, MOV, WEBM and MKV, up to 5 GB each. You can also paste a link or record in your browser.

YouTube, Dropbox, Google Drive, Facebook, X and public file URLs. Private videos and pages that need a login can’t be imported.

An hour of audio is usually ready in about five minutes on Unlimited, and a little longer on Free. We email you when long files finish.

Turn on speaker labels before you start. NiceScribe works out who spoke when, and you can rename speakers or move a line to another speaker afterwards.

3 files a day, each up to 30 minutes and 5 GB, one at a time. Failed files don’t count, and the count resets at midnight in your time zone.

Unlimited is for one person. Transcribe as many files as you like, up to 10 hours each and 50 at once. In very heavy months, files move to standard processing instead of being blocked.

No. You can cancel any time and keep Unlimited until the end of the period you’ve paid for.

It leaves your library at once and its media is removed from storage within 24 hours. Copies in database backups are gone within about 89 days.

No. Your audio, transcripts and AI results are never used to train models, by us or by the providers we use.

Private videos, live streams and age-restricted videos can’t be downloaded. MP4 downloads are limited to videos up to 30 minutes at 360p, and MP3 to 2 hours. Each connection can download 5 videos a day.